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On the website, when a customer has added products to their cart, and the checkout page is rendered - a new transaction is created. This transaction could result in a successful payment or failure. If the customer attempts to make payment via another payment method for the same order, then another unique transaction will be generated. This implies one order can have multiple transactions.

The Nimbbl dashboard will show all the unique transactions generated against the order and shows the updated status for that particular transaction. As a merchant, you will have the option to initiate refunds (full or partial) against a successful transaction.

transaction view

Transaction Status

Let’s look at the various Transaction Statuses. The Transaction Status can be one of the below:

  1. Succeeded - If the order status is New, the customer has just added products to the cart and rendered the checkout screen. Post this, the customer has not selected any payment method.
  2. Failed - This indicates that the customer has selected a payment method on the checkout screen, but has not completed entering the payment process.
  3. Pending - This indicates that the customer has completed the payment process - this could either mean completed or cancelled payment.

The details about a particular transaction can be viewed by clicking the Transaction ID. This will open up a pop-up showing customer details, payment mode, and cost breakup.

  • Issue Refund: In this pop-up, in case of a successful transaction, the Issue Refund option will be enabled. For other transaction statuses (pending or failed or refunded), this button will be disabled. If the Issue Refund button is selected, the order amount will be pre-filled as a refund amount (this will indicate a full refund). You can change the refund amount to a value lower than the order amount, in which case it will be a partial refund.

How to Check, Filter and Download Transactions

  • You can check the details of a particular transaction by clicking on the Transaction ID under the Transaction tab.

  • To search for a particular Transaction, click on the filter icon on the top. Here you can search and filter Transactions by -
    a) Status
    b) Duration
    c) Date range
    d) Payment mode
    e) Transaction ID
    f) Order ID
    g) Email
    h) Invoice
    i) Sub-merchant
    j) Mobile number
    k) Payment partner
    l) Payment method details: Wallet, Netbanking, Card, UPI
    m) Amount range
    n) UTR
    o) Transaction currency
    p) Settlement Id
    r) Custom Attributes

  • To download Transaction information, select a particular Transaction ID or a range of Transaction IDs, add the desired filters and click on the Export button on the top right.

transaction view