In cases of queries related to the cancellation of Orders/Refunds/Returns the Customer should directly contact the Merchant and follow instructions as specified in the return/refund/cancellation policy on the Merchant Website.
Please note that Nimbbl only facilitates online payments for Merchants and does not handle money flow, shipping or order dispatch.
In the event of a failed transaction where an order is not generated at the time of the transaction on the Merchant's website, or if a refund is initiated by the Merchant, the Customer should receive the credit in their bank account within 5-7 business days or according to the refund policy followed by the Merchant. In case the Customer has not received the amount, the Customer may contact the Merchant for further details, as the refunds are initiated from Merchant's end.
In case the Merchant declines to process the refund to the Customer for cases where services/products were not delivered by the Merchant, the Customer may contact Nimbbl and we will connect you with the payment gateway partner support team via which the transaction was performed.
To report any fraudulent transaction, unauthorized transactions or fraudulent Merchant you can write to us at support@nimbbl.biz with the subject line “Reporting Fraud”. The Customer also has an option to raise a chargeback with their bank for such unauthorized transactions.
For all support enquiries, please email us at support@nimbbl.biz